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• Unknown devices show up in the Windows Device Manager when Windows can’t identify a piece of hardware and provide a driver for it. An unknown device isn’t just unknown — it’s not functioning until you install the right driver. Windows can identify most devices and download drivers for them automatically.
• Press Windows Key + R then type “devmgmt.msc” and hit enter to open Device Manager. Expand Universal Serial Bus controllers then right Click on Generic USB Hub and select “Update Driver Software.” 3. Next select Browse my computer for driver software. Click on Let me pick from a list of drivers on my computer.

This topic provides information about registry settings that configure the way Usbccgp.sys selects a USB configuration. The topic also describes how Usbccgp.sys handles select-configuration requests sent by a client driver that controls one of functions of a composite device.

The Plantronics USB Bulk Driver is a product of Plantronic Inc, manufactured to support the operation of headphones and other audio devices manufactured by the same category. Although most of the USB audio drivers produced by the company support the plug-and-play format, some do not, thus raising the need for drivers. It works fine on another PC and the device is shown as compatible in Windows 7 Compatibility Center. With the heaset plugged in, I select the playback devices from the sound icon and only see my speakers (default), the sound card headset 3.5mm sockets for sound, HDMI and S/PDIF.

A USB composite device consists of multiple functions (functional devices) within a single USB device. If Windows loads Microsoft-provided USB Generic Parent Driver (Usbccgp.sys) for a composite device, from that point forward, Usbccgp.sys is responsible for selecting the configuration of the device. Each interface or interface collection of a composite device is, in many respects, like a separate device that has its own physical device object (PDO). Resetting the configuration of the device changes the configuration for all of the device's interfaces, not just the one that the client driver controls. The operating system does not allow this. Therefore, a client driver that controls a set of interfaces or an interface collection of the composite device cannot change the configuration that is initially set by Usbccgp.sys.

However, in Windows Vista and later versions of Windows, you can add the following registry values to specify the configuration to select:

Drivers Plantronics Port Devices Adapter

Note The preceding registry settings are not present, by default. They must be added under the hardware (aka 'device') key of the USB device.

The registry setting allows the CCGP driver to select an alternate configuration.

Registry values described in the preceding table correspond to the USB-defined configuration index, indicated by the bConfigurationValue member of the configuration descriptor (USB_CONFIGURATION_DESCRIPTOR) and not by the bConfigurationNum values reported in the device's configuration descriptor. First, Usbccgp.sys sends a select-configuration request to the parent USB bus driver (Usbhub.sys) by using the USB configuration index specified by OriginalConfigurationValue. If that request fails, Usbccgp.sys attempts to use the value specified in AlternateConfigurationValue. Usbccgp.sys uses default values if AlternateConfigurationValue or OriginalConfigurationValue are invalid.

A select-configuration request can fail for many reasons. The most common failure occurs when the device does not respond properly to the request or when the bMaxPower value (power required by the requested configuration) exceeds the power value supported by the hub port. For example, bMaxPower for a particular configuration (specified by OriginalConfigurationValue) is 100 milliamperes but the hub port is only able to provide 50 milliamperes. When Usbccgp.sys sends a select-configuration request for that configuration, the USB driver stack (specifically, the USB port driver) fails the request. Usbccgp.sys then sends another select-configuration request by specifying the configuration indicated by AltConfigurationValue. If the alternate configuration requires 50 milliamperes or less and no other problems occur, the select-configuration request completes successfully.

Compatibility Feature

Even though a client driver for a function in the composite device is not able to select the configuration of a composite device, the client driver can still send a select-configuration request to Usbccgp.sys. For information about how to build that request, see How to Select a Configuration for a USB Device. Usbccgp.sys performs the following tasks after receiving a select-configuration request from a client driver:

1. Validates the received request by using the same criteria used by the USB port driver to validate any select-configuration requests.
2. If the request specifies interface or pipe settings that are different from the current settings, Usbccgp.sys issues a select-interface request by sending an URB of the type URB_FUNCTION_SELECT_INTERFACE to change the existing settings to the new interface and pipe settings.
3. Copies the cached contents of the USBD_INTERFACE_INFORMATION and USBD_PIPE_INFORMATION structures into the URB.
4. Completes the URB.

Related topics

How to Select a Configuration for a USB Device
USB device configuration

Suddenly, your Logitech or Onikuma or Mpow headset stops working on Windows 10, 8, 7. You may find your USB headphones do not work after you plugged them into a PC USB port or after you boot up Windows 10. You can’t get sound through the USB headset or static in headphones and speakers, so Logitech USB headset is not working on Windows 7, 8, 10.

Or sometimes, even though there is sound in the USB headphones, the headset sound likes noise and is cracking, buzzing or keeps in low voice. When you check the USB headset driver in device manager, it displays it in other devices and informs you that the USB headset is not detected and no longer works on your PC.

How to Fix USB Headset Not Working on Windows 10?

So long as you are encountering issues with the Logitech or Plantronics or Blackweb USB headset or any other USB headphones, you are supposed to troubleshoot this USB headset error with USB headset adapter step by step.

Solutions:

Solution 1: Check USB Headphone Hardware

Once there is no audio from the USB headset, it may imply that Logitech USB headset is not detected when plugged in or no sound after setup. The first thing you are supposed to do is making sure the USB headset is not broken or incorrectly configured on Windows 10. You need to check the things below.

1. Restart your PC and then re-plug the Logitech, Blackweb, Plantronics, Beexcellent gaming USB headphones into the computer USB port.

2. Plug your USB headset with microphone into another USB port on your computer.

3. Try to plug the USB headset adapter into the rear USB port if you are using a Desktop.

4. Plug the USB headphones into the USB port on another PC to see if it is your computer running into issues.

5. Reconnect the wireless USB headset to Windows 10 if you are utilizing a wireless one.

6. Attempt to use another headset on your PC to check if your USB headset is physically impaired.

If you noticed that it is of no use re-plugging the USB headphones into another port of your PC or another PC, maybe it is time to consider replacing a new headset or headphones.

But if another audio device can work fine on your PC or Logitech USB headset runs well on another computer, you need to fix this headphone issues right away.

Solution 2: Avoid Device and Application Conflict

In a large sense, if too many devices or programs need the audio device, like the game, or the media player, etc. USB headset mic not will happen to you as there exists device conflict on Windows 10. Hence, you need to get rid of the program interruptions.

1. Try to turn off some of the applications if possible. For instance, when play games, choose to close Groove music.

2. Uninstall the most recently downloaded third-party antivirus applications, such as Avast, in Control Panel.

3. Plug out any other USB devices, including the USB mouse, USB keyboard, speaker, etc.

Just make sure Logitech USB headphone, Onikuma headset, and any other USB headsets with microphones won’t in a conflicting condition on Windows 10.

Solution 3: Update USB Headset Drivers

Aside from USB headset hardware and working circumstance, USB headset driver can also be categorized into one of the causes of undetected USB headphones. In this way, updating Onikuma, Plantronics headset driver, Mpow drivers, and Logitech headset drivers is necessary anyway.

If you have no time and energy to find the USB headphone driver online, it is strongly recommended that you make full use of Driver Booster to help you install the latest USB headset drivers in the hope that USB headphones not recognized by Windows 7, 8, 10 can be fixed here.

1. Download Driver Booster on your computer.

2. After rapidly installing and running Driver Booster, hit the Scan. You can observe that Driver Booster is scanning from 0% to 100% until it detects all the device drivers on Windows 10.

3. Find out Sound, video and game controllers and then Update the USB headset drivers.

Here Driver Booster will update Mpow USB headset driver, Plantronics drivers, Sades headset driver, etc.

With the up-to-date audio driver, try to re-plug the USB headphones into Windows 10 to see if Logitech USB headset no longer working has disappeared.

Related: 3 Ways to Download Beats Audio Drivers on Windows 10, 8, 7

Solution 4: Set USB Headset as Default Device

If you do wish to enjoy a high-quality sound from the headset, it is also worth trying to make the USB headphones as default audio device on Windows 10.

1. Right click the sound icon on the right bottom of the Desktop and then choose Sounds from the list. Here if you noticed that sound icon is missing from Windows 10, try to fix it as well.

2. Under the Playback tab, right click the USB headset or headphones to Set as Default Device.

3. Then under the Recording tab, try to set the USB headset as the default device as well.

Next time you play audio and videos, USB headphones will be working for you as the default device. It will work for you smoothly.

Solution 5: Grant Exclusive Control

Provided that Logitech, Plantronics, Mpow, Beexcellent gaming USB headset is not working in some specific applications, like game, media player, it is of great use that you try to gain exclusive control for the programs to let it use the USB headphones.

1. Right click the sound icon and then pick out Sounds from the list.

2. Under the Playback tab, right click your USB headphones or headset to open its Properties.

3. Under the Advanced option, check the box of Allow applications to take exclusive control of this device.

4. After that, hit Apply and OK to save changes.

At this moment, you can try to use the USB headset with microphone in games or videos. Maybe the Logitech, Plantronics, Hunterspider headset not recognized is removed here.

Solution 6: Run Play Audio Troubleshooter

As a device on Windows 10, the instant you hit upon headset microphone not working, you may as well utilize Windows embedded troubleshooter to fix this headset device issue.

1. Bound for Start > Settings > Update & Security.

2. Under Troubleshoot, scroll down to locate the Playing Audio and then decide to Run the troubleshooter.

3. Then in Which of these devices do you want to troubleshoot, tick the circle of Headphones to troubleshoot the USB headset errors.

4. Click Next to finish this troubleshooting process.

Drivers Plantronics Port Devices Gigabit

If possible, Windows 10 troubleshooter will scan and fix no audio from the USB headset error.

Drivers Plantronics Port Devices Replacement

In brief, in order to fix Logitech, Mpow, Onikuma, Plantronics, Beexcellent USB headset not working on Windows 10, you can get down to factors like the USB headphone drivers, settings, and physical condition.