Download drivers for SCM SwapBox Family PCMCIA controller. Drivers found: 0. To download the drivers, select the appropriate version of driver and supported operating system. That’s hard to detected which physical disk is Device Harddisk5 DR5, as I said the number should be USB controller ID, like USB port number. If you want to determine which HD was broken, you should unplug all necessary hardware first(DVD ROM, Printer), and test the harddisk one by one.

Dec 21, 2020 • Filed to: Answer Hard Drive Problems • Proven solutions

I got a WD external hard drive and connect it to my computer, but I found that the WD hard drive not recognized on the computer. Why is my external hard drive not showing up? How does fix my WD external hard drive not working problems and recover my all data back?

The WD external hard drive not showing up on the computer, it means you cannot access the drive to manage your data on the device. The solution to recovering our data from WD hard drive, you should fix the WD hard disk recognized and detected on the computer. On this page, we will offer the quick fixes to help you solve WD hard drive not recognized in Windows computer and then recover data from Western Digital hard drive with Recoverit Data Recovery software.

Part 1: How to Recover Lost Data from Western Digital Hard Drive

Accidentally deleted and lost files from WD hard drive, or the hard disk damaged errors caused the data loss. Recoverit Data Recovery software can help you retrieve all lost data back. Download and install Recoverit External Hard Drive Recovery software on your computer, and connect the drive to the PC. Follow the next 3 steps to get your lost data back:

Step 1. With Recoverit Data Recovery, select WD hard disk to get started.

Step 2. The hard drive data recovery will start scanning the device, it will take minutes to completed scan.

Step 3. At last, you can check all the recovered files. Then, select your files and click 'Recover' button to save all recovered files on a safe device.

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Part 2: How to Solve My WD Hard Drive Not Recognized in Windows

Follow the next quick fixes to help you solve WD external hard drive not recognized in Windows and make your hard disk working on the computer.

1. Check WD Hard Drive with Disk Management

You can try checking the Disk management utility to see if the hard drive is showing up there or not. With Disk Management you can initialize WD hard drive or assign a drive letter to WD hard drive partition.

Step 1. Press Windows + R to start the Run command.

Step 2. Type diskmgmt.msc and press enter to start the Disk management.

Step 3. Locate the WD hard drive and right-click on it, select 'Initialize Disk' and choose the partition system between MBR and GPT.

Step 4. Then, right-click on the disk and select Create New Simple Volume.

Step 5. Also, right-click on your WD external hard drive and select Change Drive letter and path.

Step 6. Then, assign a new drive letter to your WD external hard and click OK to save the changes.

2. Turn on USB Root Hub to make WD external hard drive recognizable

To troubleshoot the problem of WD hard drive not working on Windows computer, you can turn on USB Root Hub to make it recognizable.

Step 1. Select Start, type devmgmt.msc and press Enter.

Step 2. Open the Device Manager and expand the USB controllers.

Step 3. Now, right-click on the USB Root Hub, select Properties, and then head to Power Management.

Step 4. Uncheck the box saying 'Allow the computer to turn off this device to save the power'.

Use this process repeatedly to turn on all the USB Root hubs displayed on the list. After that, restart your computer and the WD external hard drive should appear on your PC.

3. Update WD hard disk device driver

You can try to update drivers using Windows Update to fix WD external hard disk not working on Windows computer.

Step 1. Go to the Settings.

Step 2. Click on Update & Security and then click Windows Update.

Step 3. Then, click the Check for updates button.

After these steps, try to connect your WD external hard disk to the computer and check what if the disk can recognize on the Windows computer.

As above we offer the quick fixes to solve the WD my passport not showing up the problem on Windows, if all fails to solve the error, the hard drive may get a physical failure, you should take it to the hard drive repair store or you need to replace a new one.

Part 3: Tips to Protect Your Western Digital External Hard Drive

While using an external hard drive, users may go through issues like hard disk not recognized. A variety of reasons can result in a Western Digital external hard drive not recognized. Some of the common troubleshooting are discussed below.

1. Do not add new data

Do not add any new files to the WD hard disk after data loss from the Western Digital external hard drive. This can overwrite the files that can be recovered from the WD hard disk and make all the data lost permanently. Hence, before you find out and recover all the lost data on your Western Digital hard disk, stop adding new content on it. This will improve your chances of WD data recovery.

2. Use anti-virus software

Regularly scan your WD hard drive with authorized antivirus software to help remove possible viruses from your WD external hard drive. By scanning and removing viruses from your computer hard drive regularly, your computer will be healthy and free from any file corruption that could lead to data loss.

3. Eject WD hard drive by using 'safe remove' option

Never unplug or disconnect your WD hard drive abruptly as sudden removal may not give it enough time to save the status and lead to a file system corruption. Always eject the WD external hard drive using the 'Safe Remove' option to prevent data loss from sudden ejection.

No doubt Western Digital produces the best quality hard drives, but even they are as susceptible to data losses as other hard drives on the market. You may get troubled when you lose your precious data due to any data loss reason. In this case, you can use the Recoverit Data Recovery tool to recover data from external hard drive easily.

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Driver Zone

We recommend to use the following drivers for the respective hard disk controller, RAID controller, motherboard chipset or listed hardware device. These may be not the most recent versions of the drivers, but they were tested either by us or reported by most users as actually working, meaning that they do allow getting complete hard disk status information and they do enable important disk features, as e.g. TRIM on SSD drives. Different versions from the ones listed here _might_ work on your system, but usually they have been found to be quite buggy and therefore we do not recommend their use.

The following drivers are tested and recommended to use for the appropriate hard disk controller, RAID controller, motherboard chipset or related hardware device to get complete hard disk status information:

Note that all hard disk controllers provide hard disk status information in single/standalone mode only unless RAID mode is listed for the appropriate hard disk controller (RAID controller).

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Note: the firmware update for ASMedia ASM1051 USB3.0 bridge may work with enclosures, adapters based on this chip to get the missing status information. Not recommended for SIIG JU-SA0212-S1 as the device does not work with the new firmware.

Please check back for new, updated, tested and verified drivers for different disk controllers.

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In some situations, the newest (most recent) drivers may not be working correctly, in this case the updated version is not listed and you should select a driver from this list.